Attentiveness and trust
When it comes to ensuring our customers’ confidence and security, attentiveness and dialogue are our most important tools. That is why we work conscientiously on being attentive and taking our customers’ needs and expectations as our starting point. We do so both through our shops, efficient customer service by phone, through newsletters and via social media, where we invite customers and the general public to give us direct feedback on an ongoing basis.
Focus on security
It is essential that the security of our products is always top-class, and we take our responsibility for customers’ security extremely seriously. For example, we apply a comprehensive security policy based on the international ISO 27001 standard, which encompasses protection of customers’ private life, data and personal information.
Requirements on suppliers
When customers purchase products from the TDC Group, they can be sure that responsibility – with regard to human rights and the environment, for example – has been emphasised in every link of the value chain. We make high demands on our suppliers, who are likewise required to apply them to their subcontractors. These demands take as their starting point the UN Global Compact, which we have participated in since 2009.
- Benjamin Alberti
- Senior CSR Consultant