Customer trust & safety
Attentiveness and trust
When it comes to ensuring our customers’ confidence and security, dialogue is one of our most important tools. That is why we work conscientiously on being attentive and taking our customers’ needs and expectations as our starting point. We do so through our shops, in connection with technician visits and through customer services calls, newsletters and via social media, where we invite customers and the general public to give us direct feedback on an ongoing basis.
Focus on security
It is essential that the security of our products is always top-class, and we take our responsibility for customers’ security extremely seriously. For example, we apply a comprehensive security policy based on the international ISO 27001 standard, which encompasses protection of customers’ private life, data and personal information.
Requirements on suppliers
When customers purchase products from the TDC Group, they can be sure that responsibility – with regard to human rights and the environment, for example – has been emphasized in every link of the value chain. We make high demands on our suppliers, who are likewise required to apply them to their subcontractors. These demands take as their starting point the UN Global Compact, which we have participated in since 2009.
A sustainable partner
TDC has been awarded a gold level recognition by EcoVadis, meaning that we are among the top 5% performers evaluated by them for supplier ESG performance.
Well-being & diversity
Well-being at the workplace
The TDC Group operates in highly competitive markets and is in a constant state of change. This makes high demands on our employees and their capacity to adapt. As an employer, we recognise our responsibility to ensure that our employees thrive in spite of the fast pace. This applies both in everyday work situations and in the ongoing skills development programmes that support employee well-being and development in the long term.
We therefore measure and follow up regularly on well-being, and we enjoy a well-established cooperative relationship with our employees' professional associations and unions, and maintain an extensive working environment system including certification in accordance with the international OHSAS-18001 standard. This provides us with a systematic approach to preventing work-related accidents, procedures to improve our working environment, regular working environment inspections and focus on subjects including work-life balance. At the same time, our emphasis on well-being is included as a key aspect of our leadership training programmes.
We strive to be a diverse workplace with opportunities for all kinds of employees. For many years, diversity has been on our agenda, because we need skilled employees – regardless of gender, ethnicity, sexual orientation or physical capacity. We also wish to reflect the diversity of the society around us, because as a company, we interact with customers of all kinds. By 2025 we will do our best to achieve an equal gender balance at all management levels under the Executive Board.
We respect your right to privacy.
TDC Group is a major player in the digital economy, and protecting both our customers’ and our employees’ personal data is extremely important to us. We have been processing data for more than 135 years, and we were among the first companies in Denmark to implement a policy in this area. TDC Group wants to continue to be a trustworthy and transparent company that sets a good example for others.
- Emilie Wedell-Wedellsborg
- Head of CSR