Integrating stakeholder insights and feedback, as well as using knowledge of our impacts to prioritise our issue areas, helps us remain aware of our environmental, social and governance (ESG) risks and be better placed to address them.
In 2019, we conducted a materiality assessment and used the outcomes to guide the development of our new sustainability strategy.
Our assessment followed a 5-step process and incorporated quantitative and qualitative inputs from 10 different stakeholder groups on their ESG perspectives. During the process, we created an inventory of issues of concern to our key stakeholders, then prioritised and ranked them. We also reviewed global standards and best practices and incorporated existing and emerging ESG topics.
By corroborating our research with extensive stakeholder interviews, we produced a 2x2 matrix to determine our top material issues and thus our ESG reporting boundaries. The material issues identified by this assessment informed our strategy development, and all are captured within our three strategic pillars.